Ota Kulhánek

Let’s start with what I mean by Supervision. Supervision is often used in coaching and counseling. It involves reflective discussions on the individual’s practices, challenges, and emotional responses.  Supervision provides constructive feedback, guidance, and emotional support to ensure ethical standards and continuous improvement. It also encourages self-awareness, helping individuals identify blind spots and align their […]

In the fast-paced world of Global Business Services (GBS), measuring performance is not just a necessity—it’s a lifeline. Yet, when I ask GBS leaders how they measure success, the responses often revolve around metrics that tell them what has already happened: cost savings, customer satisfaction scores, or processing times. These are lagging metrics—important, yes, but they