Blog

Operational Excellence (OPEX) is more than a framework; it’s a philosophy that drives continuous improvement, fosters collaboration, and builds a culture of accountability. My journey in implementing OPEX processes taught me invaluable lessons about leadership, teamwork, and innovation. This essay captures my personal experiences, challenges, and strategies for managing an OPEX project effectively, in a […]

Let’s start with what I mean by Supervision. Supervision is often used in coaching and counseling. It involves reflective discussions on the individual’s practices, challenges, and emotional responses.  Supervision provides constructive feedback, guidance, and emotional support to ensure ethical standards and continuous improvement. It also encourages self-awareness, helping individuals identify blind spots and align their

As a consultant who works with top leaders and having spent years in high-level leadership positions myself, I’ve learned that true leadership isn’t just about setting targets or managing deadlines. It’s about knowing how much your team can handle while ensuring they feel supported and engaged. I’ve seen firsthand that asking an overwhelmed team to

In the fast-paced world of Global Business Services (GBS), measuring performance is not just a necessity—it’s a lifeline. Yet, when I ask GBS leaders how they measure success, the responses often revolve around metrics that tell them what has already happened: cost savings, customer satisfaction scores, or processing times. These are lagging metrics—important, yes, but they